Custom Shag Mat Guidelines

In addition to our standard size shag mats, Chilewich also offers custom size rugs that can be designed to meet your specifications.


Our indoor/outdoor shag mats can be designed to meet your specifications. Customizing is easy:
• Contact our customer service team for a quotation and please have the following information available: Pattern, color and desired size.
Click here to view our online catalog.
• All custom sizes must be reviewed and approved by Chilewich corporate office prior to confirmation.
• Finished mat will ship rolled, wrapped and unlabeled.
• Standard lead time: 6 weeks
• Special shapes or rounds are not available.
• All custom orders are final sale.
No returns or exchanges will be authorized.

To request a quote or place an order please provide the above information to our customer service department.
You can email us at
or call (888) 851-7130 (Monday through Friday, 8:30am to 5:00pm ET).
Please note: Custom indoor / outdoor mat price quotes are available for US and Canadian customers only.

Custom Indoor/Outdoor Shag Mat

• Custom mats may be rectangular or square.
• Production tolerance allows for +/- 3 to 5% in either direction.
• For any mat longer than 72 inches (6 feet), the stripes will run lengthwise.
• For Block Stripe, Bold Stripe and Even Stripe - Maximum size: 3 ft (W) x 12 ft (L).
• For Heathered, Solid, Skinny Stripe and Ombré Shag Plus - Maximum size: 6 ft (W) x 12 ft (L)
• For Dots: Solid Shag Dot rounds are not available for customization.